But why am I getting this message when the card is in the slot in the Sky digibox?

Well the simplest answer is that you probably have the card in the wrong slot on the Sky box.

All Sky receivers have two card slots on them. One marked “Sky Viewing Card” and the other “Interactive Card”. The Sky card must go into the slot marked “Sky Viewing Card”.

Sometime this slot is hidden behind a pull down door, either on the left hand side or the right hand side of the Sky digibox.

The “interactive Card” slot was designed, as I understand it, to allow the use of a credit card, or store card and buy things online via your Sky box. It never really took off.

Putting the sky viewng card into the wrong slot is not as daft as it seams. It happens a lot. Too often.

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